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Regarding Stolen/Misplaced/Lost Orders: G2G Collect holds no liability for any orders marked as delivered that have been subject to theft, misplacement, or loss during transit. If concerns regarding theft or porch piracy arise, we recommend reaching out to us before making a purchase. We can assist in selecting a personalized shipping method, which may include additional options such as signature confirmation and insurance for an extra fee.
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Regarding Small Defects in Packaging: It is important to note that minimal tears, scuffs, or separations in the shrink wrap of factory-sealed products, as well as minor defects in packaging material that are not caused by external factors, are considered normal occurrences. Such instances will not serve as valid grounds for seeking compensation. We ensure that all our products are obtained from authorized Canadian Distributors, and our strong relationship with the parent companies of all Trading Card Games we offer further establishes our credibility.
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Third-Party Shipments: If an order is shipped to a 3rd party company, freight forwarder, or any similar entity, G2G Collect bears no responsibility for any damages or issues that may arise during or as a result of their services. We advise taking this into consideration when opting for such intermediary services.
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Customs, Duties, and Taxes: G2G Collect bears no responsibility for any customs, duties, or other taxes incurred during the transportation of an order. Furthermore, we cannot be held accountable if a parcel undergoes inspection by customs/border services. Such circumstances are beyond our control and not within our decision-making purview. Please note that these factors do not qualify an order for compensation.
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Address Responsibility: Customers are hereby reminded that G2G Collect does not accept liability for any incorrect or incomplete address provided. Consequently, if an item fails to reach its intended destination due to an incomplete or inaccurate address provided to us, G2G Collect cannot be held responsible for any resultant losses incurred.
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Free Shipping Method: It should be emphasized that within Canada, ICS Courier serves as the preferred courier service for our "Free Shipping" option. However, we reserve the right to utilize an alternative courier if deemed necessary.
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Processing Times: To ensure timely delivery of your order, please note that our current processing timeframe is 1-2 business days. This duration is in addition to the shipping times specified during checkout.
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Shipping Limitation: Kindly be informed that we are unable to ship to PO Boxes. We apologize for any inconvenience caused.
